Refund policy

Returns & Exchanges 

We want you to be completely satisfied with your DSTLD purchase. 

We offer free return shipping for returns and exchanges made within 30 days through our automated portal at returns.dstld.com

**Please include the original packing slip with your return.

Please note:

  • All returns and exchanges must be requested and return packages postmarked within 30 days from the date of purchase. 
  • All returned items must have all original tags attached. We do not accept returns for worn, washed, altered, or damaged items.
  • Items marked FINAL SALE at the time of purchase are NOT eligible for returns or exchanges. We’re also unable to accept returns and exchanges for DSTLD items purchased from other retailers or websites. 
  • Please allow 7 business days for returns to be processed for a full refund of the purchase price and taxes minus exchanges and original shipping charges.
  • We are not responsible for items lost or damaged by carrier in transit.

If you choose to ship your item/s back using your own shipping label outside of our automated portal:

  • We do not refund any return shipping costs and we are not responsible for items lost or damaged by carrier in transit.
  • You won’t be eligible for an Instant Refund credit for an exchange.
  • We cannot guarantee standard processing time.